terms of service

CONDENSED TOS
NOTICE: This is the CONDENSED version of the TOS.Detailed info may be missing. The sole purpose of this condensed version is for the Customer to have an easy overview of the main points. Please refer to the full TOS below for more detailed terms, which WILL apply to your orders.

TERMS OF SERVICE
LAST UPDATE: August 12, 2026This contract applies to the artist further called Seller (Nara) and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:PAYMENTS & QUOTES
1. Full Payment Upfront: Work on the Product will not commence until the full payment has been received by the Seller.
2. Net Amount: Quotes provided reflect the net amount the Seller must receive. Any transaction fees (e.g., PayPal fees, currency conversion costs) are the sole responsibility of the Customer.
3. Instructions: Customers must provide clear, complete instructions and visual references.
4. Design Fees: Requests without a visual reference (text-only descriptions) fall under Custom Design/Reference Sheet territory and will incur a higher design fee.PRODUCT DELIVERY
5. Method: Delivery is strictly digital via Email.
6. Package: The final Product will be delivered as a .ZIP file containing .PNG (full resolution) and .PSD (source file) formats.
7. File Integrity: The Seller is not responsible for graphical glitches, "broken" layers, or errors that occur if the Customer or a third party attempts to edit or modify the provided .PSD file.
8. Storage: It is the Customer's responsibility to download and back up their files. The Seller does not guarantee long-term storage after delivery.REVISIONS
9. Major Revisions (Up to 5): Defined as structural changes to the sketch (pose, outfit, anatomy, hair style). These must be requested during the sketching phase.
10. Minor Revisions (Up to 10): Defined as small tweaks (color shifts, eye color, minor marking adjustments).
11. Phase Locking: Once the sketching phase is approved and lineart/rendering begins, major structural revisions will incur an additional "re-work fee."
12. Scope Creep: Excessive revisions beyond these limits will result in a proportional increase in the order value.13. If the clients decides that the drawing scope is up to the artist there is no option of redoing the sketch after it's doneREFUND POLICY
14. No Refunds: Due to the nature of digital custom work, refunds are not available once payment is processed.
15. Cancellation: The Seller reserves the right to cancel and refund an order at any time (e.g., due to illness, disrespectful behavior, or inability to fulfill the request). In these cases, a full or partial refund will be issued based on work completed.INTELLECTUAL PROPERTY & USAGE
16. Seller Rights: The Artist retains all copyrights to the artwork, including the right to use it for portfolio, social media promotion, and non-commercial purposes.
17. Personal Use: The Customer may use the artwork for personal purposes (avatars, wallpapers, personal printing).
18. Commercial Use: Requires a separate written agreement and an additional commercial fee.
19. Strict Prohibitions: The Customer is strictly prohibited from:
* Claiming the artwork as their own creation.
* Reselling or redistributing the artwork or its source files.
* Using the Product in blockchain-related technology, including NFTs or cryptocurrency.
* Submitting the Product to AI training datasets, AI generators, or similar technologies.COMMUNICATION
20. Platforms: Communication will occur through the Customer’s preferred platform (Twitter/X, Discord, or Email).
21. Time Zone: Please note the Seller is located in Chile (CLT/CLST). Response times may vary but will remain consistent and professional.

Keep in mind that these are BASE PRICES. Price may change depending on the complexity of the piece.